Checking email delivery status

1Accessing the activity log

In your Reviewifyd dashboard go to Email → Activity Log. Each row represents one review request email and shows the customer's name, order number, product, send date, and current status.

2Understanding email statuses

Each email has one of the following statuses:

1. 1Scheduled — email is queued and will send when the delay period ends.
2. 2Sent — email was dispatched from our servers.
3. 3Delivered — confirmed delivery to the recipient's mail server.
4. 4Opened — customer opened the email (requires image loading or link click).
5. 5Clicked — customer clicked the in-email star rating or CTA.
6. 6Review Submitted — customer completed and submitted a review.
7. 7Failed — delivery failed. Hover over the status for the failure reason.
8. 8Unsubscribed — customer clicked the unsubscribe link. No future emails will be sent to them.

3Troubleshooting failed emails

Common reasons for delivery failure and how to fix them:

1. 1Invalid email — the customer's email address is malformed. Check your Shopify order for a typo.
2. 2User bounced — the email address no longer exists. No action needed; Reviewifyd auto-suppresses bounced addresses.
3. 3Spam complaint — the recipient marked the email as spam. Review your email copy and frequency settings.
4. 4Sender domain not verified — verify your sender domain in Settings → Email → Sender Authentication.