Requesting a refund

Our refund policy and how to request one if you are not satisfied with the Premium plan.

2 min read

1Refund policy

We offer a 7-day money-back guarantee on the Premium plan — monthly or yearly. If you are unsatisfied within the first 7 days of subscribing, contact us for a full refund.

2How to request a refund

To request a refund:

1if you cancel it automatically, click 'Cancel' in the top navigation bar, or go to Settings → Billing.

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Refunds are processed through Shopify Billing and returned to the original payment method.

3Outside the refund window

If your 7-day guarantee has passed, refunds are granted on a case-by-case basis. Contact support and we will do our best to find a fair solution.

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Partial refunds for unused time on a yearly subscription are not available after the 7-day guarantee period.

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